Important Notice: All sales of our products are final due to their customized features. To initiate the processing and shipment of your order, full payment is required. Each item is tailored to your specific preferences, including custom fabrication, if necessary.
For GOBI Racks, the estimated shipping time is 4-6 weeks. Prior to packing and releasing to the freight carrier, a GOBI representative will reach out to you to confirm important details of your order. This includes verifying fitments, build options, color choices, along with providing an updated estimate on shipping/delivery times. During this interaction, we will also address any adjustments or corrections needed for your order and confirm shipping details. Please note, no GOBI Rack order will be shipped without this verification process, ensuring accuracy and proper fitments of our GOBI products is top priority. If you wish to expedite this process, we encourage you to call us-this can help us process your order more quickly.
For GOBI gear, accessories, and ladders, shipping is managed through FEDEX. A tracking number will be sent to your email within 7-10 business days. In case of any queries or delays, we will contact you regarding your order.
Our operating hours are Monday through Friday, from 8:30 a.m. to 5:30 p.m. Mountain Standard Time. We are closed on all major holidays.