Will my vehicle fit into garages with a GOBI Rack? Find out the added height of a certain rack by viewing the SPECIFICATIONS tab on each product page.
How soon will my order ship once I’ve placed my order?
After placing an order online you will be contacted by a GOBI representative for confirmation within the following 72 hours (excluding holidays and weekends). Lead times may vary. Contact a GOBI representative for current lead times.
What happens if my order is damaged upon arrival?
If your order is damaged upon arrival, please notify the GOBI Office within five business days after day of delivery. A GOBI representative will work with you on how to proceed.
Does GOBI provide installs?
If you are a Colorado local or passing through, and your rack is ready, please call the GOBI office to arrange for an installation at our facility (by appointment only*).
Does GOBI ship to Canada?
Yes, we do ship to Canada. However, we recommend ordering from a GOBI vendor in Canada.
Can my order be shipped to an APO/FPO address?
Unfortunately, it cannot.
Can I cancel my order?
After receiving order confirmation, all GOBI sales are final. This is due to the fact that we commit to the supplies cost needed per order after receiving your confirmation approval.
Do you have back stock inventory?
No, all GOBI products are specially made to order.
Do I need to drill into my vehicle?
GOBI uses a signature no drill mount system assuring that you will never need to drill into your vehicle.
Can I pick up my rack to avoid shipping?
Yes, roof rack orders can be picked up directly.
Do you provide order tracking?
No external tracking numbers are provided. Please allow 5-10 business days for delivery. If you do not receive your order within this timeframe please contact the GOBI office.
Which payment methods are accepted?
We accept all major credit cards and Paypal. We also accept in-house cash payments for pick-up orders. (No check payments are accepted)
When does my order get charged?
The order is not charged until it is ready to ship, usually about one week prior to release to the freight company. If we are unable to process payment we will not be able to pack/release it to the shipping company.