SALES POLICY - TERMS & CONDITIONS - EXCHANGES & RETURNS - REFUNDS

Please Note: Due to the customization, fit, and shipment of GOBI Roof Racks, Ladders, Accessories, Roof-top tents, and lights, All Sales are “FINAL” upon submission of the order and payment having been provided/submitted by the buyer.

Order placement: GOBI considers all online orders to have been both submitted, accurate, and approved by the buyer.

Individual Customization and Fit: GOBI products involve individual customization and precise fitting. It is the responsibility of the buyer to provide accurate specifications and requirements at the time of placing the order.

Confirmation Process: It is the customer’s responsibility to carefully review the order confirmation for accuracy. If any discrepancies are identified, the customer must promptly notify GOBI Racks in writing at customerservice@gobiracks.com to request the necessary corrections.

Payment: In accordance with the agreed-upon terms and conditions, the buyer must provide full payment for the order. GOBI reserves the right to withhold shipments until payment has been received and cleared.

Incorrect Product Shipment: If GOBI is responsible for shipping an incorrect product, GOBI will take full responsibility and cost to promptly reship the correct product to the customer. If the customer orders incorrectly, it will be the customer’s responsibility to pay for the shipping of the correct items and the return of the incorrect product. 

Incorrect Product Return Guidelines:

Return Procedure: GOBI must provide customers with a written email to authorize a return; there are no exceptions. Once authorization has been approved, please follow the following procedures:

Return Product Location: The customer must return the item(s) to GOBI Racks at

14509 E 33rd Place Unit E, Aurora, CO 80011.

Shipping Cost: The customer is solely responsible for the shipping cost of the return item, unless responsibility falls under GOBI Racks.

Condition of Item: It is crucial to return the item in its original condition, without any damage or missing parts.

Inspection and Refund: Once we receive the returned item, we will carefully inspect it. After deducting agreed-upon shipping fees, if the customer is owed a credit, it will be posted to the original payment method.

Communication Policy:

Written Communication: GOBI requires conversations to be conducted through written email. This policy is implemented to avoid misunderstandings and ensure clear and documented correspondence.

Please direct all written communications regarding returns to customerservice@gobiracks.com.

By making a purchase from GOBI Racks, you acknowledge and agree to comply with the terms and conditions outlined in this Exchanges & Returns Policy. It is recommended to contact GOBI Racks directly to obtain authorization and further instructions regarding any potential returns or concerns.

Refunds: Refund Process: If a refund is deemed necessary, please consider the following policy:

Processing Time: Refunds may take up to ten business days to be reflected on your statement.

Credit Card Payments: Refunds for credit card payments will ONLY be issued to the original credit card provided during the purchase.

Other Payment Methods: Refunds for alternative payment methods will be processed using the same method initially provided. Please note that payments made through financing entities are not refunds or credits.