For detailed information on our terms and conditions, please review our policies.

We encourage all customers to familiarize themselves with our policies to ensure clarity and understanding.

Being aware of the terms and conditions can help customers navigate their rights effectively.

Understanding our terms and conditions is essential for a smooth transaction.

GOBI Sales Policy—Terms & Conditions for Returns, Refunds, and Exchanges

Please Note: Due to the customization, fit, and shipment of GOBI roof racks, ladders, accessories, rooftop tents, and lights, All Sales are “FINAL” upon submission of the order and payment having been provided/submitted by the buyer.

Order placement: GOBI considers all online orders to have been both submitted and approved by the buyer and to be accurate.

Individual Customization and Fit: GOBI products involve individual customization and precise fitting. It is the responsibility of the buyer to provide accurate specifications and requirements at the time of placing the order.

Confirmation Process: It is the customer’s responsibility to review the order confirmation for accuracy carefully. If any discrepancies are identified, the customer must promptly notify GOBI Racks in writing at customerservice@gobiracks.com to request the necessary corrections.

Payment: In accordance with the agreed-upon policies, the buyer is required to make full payment for the order. GOBI reserves the right to withhold shipments until payment has been received and cleared.

Understanding our sales policy is essential for a smooth purchasing experience. Our policies are designed to protect both the buyer and GOBI. Here, we will explain what you need to know before making a purchase.

For a successful purchase, understanding the terms and conditions that apply is essential.

These terms and conditions are designed to protect the interests of both the buyer and GOBI.

These policies outline your rights and obligations as a buyer.

GOBI Roof Racks, Accessories and Online Products – Purchase Policies

Understanding Sales Terms and Conditions

Incorrect Product Shipment: If GOBI is responsible for shipping a faulty product, GOBI will take full responsibility and cost to reship the correct product to the customer promptly. If the customer orders incorrectly, it will be the customer’s responsibility to pay for the shipping of the correct items and the return of the incorrect product.

Incorrect Product Return Guidelines:

We highly recommend reviewing these policies carefully, as they provide essential information on how to handle exchanges and returns, should the need arise. By understanding our guidelines, you can make informed decisions that align with your needs.

Return Procedure: GOBI must provide customers with a written email to authorize a return; there are no exceptions. Once authorization has been approved, please follow the following procedures:

Return Product Location: The customer must return the item(s) to GOBI Racks at

14509 E 33rd Place Unit E, Aurora, CO 80011.

Shipping Cost: The customer is solely responsible for the shipping cost of the return item, unless the responsibility falls under GOBI Racks.

Condition of Item: It is crucial to return the item in its original condition, without any damage or missing parts.

Inspection and Refund: Once we receive the returned item, we will carefully inspect it. After deducting agreed-upon shipping fees, if the customer is owed a credit, it will be posted to the original payment method.

Communication Policy:

Written Communication: GOBI requires conversations to be conducted through written email. This policy is implemented to avoid misunderstandings and ensure transparent and documented correspondence.

Please direct all written communications regarding returns to customerservice@gobiracks.com.

By purchasing GOBI Roof Racks, Accessories, and Parts, or any product listed on our online store, you acknowledge and agree to comply with the policies outlined in these Exchanges & Returns Policy. It is recommended to contact GOBI Racks directly to obtain authorization and further instructions regarding any potential returns or concerns.

By purchasing GOBI products, you acknowledge and agree to our terms and conditions.

To ensure a seamless return experience, please refer to our comprehensive policies.

Refunds: Refund Process: If a refund is deemed necessary, please consider the following policy:

It is crucial to understand our terms and conditions related to refunds.

Furthermore, we encourage open communication throughout the purchasing process. If you have any questions regarding our policies, feel free to reach out to our customer service team for clarification.

Our customer service team is available to assist you with any questions regarding our policies.

Processing Time: Refunds may take up to ten business days to be reflected on your statement.

Additionally, please note that while we strive for customer satisfaction, certain items may be non-returnable due to their inherent nature. Examples of such products include customized equipment that has been specifically tailored for your vehicle or personal preferences.

We strive to adhere to our terms and conditions while ensuring customer satisfaction.

Credit Card Payments: Refunds for credit card payments will ONLY be issued to the original credit card provided during the purchase.

Other Payment Methods: Refunds for alternative payment methods will be processed using the same method initially provided. Please note that payments made through financing entities are not refunds or credits.

For any inquiries, refer to our terms and conditions for clarification.

All payments must comply with our terms and conditions for processing refunds.