GOBI Racks Return Policy

At GOBI Racks, we strive to provide top-quality products and exceptional customer service. However, due to the customized nature of our products, Upon submission of your order All Sales are Final:

Incorrect Product Return Process

GOBI must approve all returns in writing. If approved, please adhere to the following guidelines:

Return Location: You must return the item(s) to GOBI Racks at the following address: 14509 E 33rd Place Unit E, Aurora, CO 80011.

Shipping Cost: The customer is solely responsible for covering the shipping cost of the returned item(s) unless responsibility falls under GOBI Racks due to a mistake on our part.

Condition of Item: It is crucial to return the item in its original condition, without any damage or missing parts/components.

Inspection and Exchange: Upon receiving the returned item, we will carefully inspect it. Any agreed-upon charges will be deducted, and we will promptly reship the correct item(s) to you.

Communication Policy: To ensure clear and documented correspondence, GOBI requires that all communication be conducted in writing via email. Please direct all written communications to [email protected].

Acknowledgment: By making a purchase from GOBI Racks, you acknowledge and agree to comply with the terms and conditions outlined in our Terms and Conditions at check when placing your order. It is advisable to contact GOBI Racks directly to obtain authorization and further instructions regarding any questions or concerns.

Refunds

Refund Process: If GOBI Racks determines that a refund is approved or required, please consider the following policy: Processing Time: Refunds may take up to ten business days to be reflected in your statement.

Credit Card Payments: Refunds for credit card payments will ONLY be issued to the original credit card provided during the purchase.

Other Payment Methods: Refunds for alternative payment methods will be processed using the same method initially provided.

Thank you for choosing GOBI Racks. We appreciate your business and are committed to providing you with exceptional products and service. Please feel free to reach out to us with any questions or concerns.

[email protected] or 720-479-9372 to speak with a GOBI representative directly.