WELCOME TO GOBI USA
QUALITY DEMANDS NO SHORTCUTS
WE’RE HERE FOR YOU
We have immense gratitude to you, our customer, for your patience and understanding as we work to improve many facets of our business in the year ahead. Our promise to you is that your rack will be well-worth the wait.
To say this past year has continued to pose its challenges would be an understatement. We find ourselves managing supply chain issues, shipping delays, customer service requests, shutdowns, increased material costs and more, while still remaining committed to crafting the most impressive, customized roof rack product on the market.
For the past twenty years we’ve been in business, we have been grateful for your support and remain committed to providing a world-class experience.
Please find answers to frequently asked questions:
We offer more than just a roof rack. GOBI’s patent-protected, one-of-a-kind styling adds a certain luxury to its performance and overall functionality. With years of design work, followed by countless patents, GOBI holds a premier place in the industry, with a unique, original and unparalleled product.
We understand there are many options available on the market. We promise you none compare to the craftsmanship and quality of a GOBI Rack.
We value your business, and remain committed to you, our customer.
Currently, all orders can be placed directly through our website (gobiracks.com) or by calling us at 720-479-9372. Because of the nature of our product and the complexity of a custom order, all orders are confirmed by a customer service team member to ensure quality and an unsurpassed experience.
We are proud to continue to offer complimentary freight shipping within the lower 48 states. For residential delivery, there is an incremental charge associated which will be calculated at time of order confirmation.
Promotional offers cannot be combined and are limited to one per order.
If you’ve already placed an order and are looking for a status update, you can reach our customer service team at 720-479-9372, Monday – Saturday, 8 am – 5 pm MST. Before or after hours, you can submit an inquiry online at gobiracks.com/contact or by emailing us at firstname.lastname@example.org.
We are committed to a timely and accurate response and can expect to hear from our customer service team within 24-48 hours of placing your request.
Yes. We continue to face delays and shortages of many of our raw materials.We have worked to cultivate an incredible network of suppliers, and even still are faced with allocation issues. We remain committed to building our product in the United States using only the most premier materials, regardless of any issues we face. We look forward to the day when the supply chain normalizes and we can forge ahead. Until then, we will continue to work with what we have available to create each and every custom-made GOBI rack.
Our team has tirelessly worked to improve efficiencies and processes over the past 18 months. GOBI Racks are handmade, customized products which inherently take more time to build. The craftsmanship with each piece is precise, focused and truly a work of art.
Knowing this, our current lead times from order to delivery range between 16 to 20 weeks. Throughout this time, you will receive updates on the status of your order. We treat every order placed with the highest level of care. Trust that our entire team is dedicated to your order, and fulfilling it in a reasonable and timely window.
For general production information, our customer service team is available online or by phone at 720-479-9372. Due to the volume of inquiries, our customer team works respond within 24-48 hours to each request. For those interested in placing an order, we recommend joining our wait list online to secure your place while you customize the details of your order.